i can not access software

hazemomr's Avatar


10 Nov, 2017 12:55 PM

after installation want to access software .... i need default password plzzzzzzz
thank you

  1. hazemomr closed this discussion on 10 Nov, 2017 12:58 PM.

  2. hazemomr re-opened this discussion on 10 Nov, 2017 12:58 PM

  3. 1 Posted by shanebr on 16 Nov, 2017 02:01 PM

    shanebr's Avatar

    Cannot access the software after installation. Was able to create user, but trying to log in with that user produces the attached screenshot.
    The reset password link does not work as no emails are sent out and there is apparently no way to set up the smtp settings.

    Also, the user admin and password 123qwe do not work either.

    Would be grateful for any help.

  4. 2 Posted by syam on 20 Nov, 2017 09:02 AM

    syam's Avatar

    try these query in your database
    update base_user set password = '$2a$10$gNwEehQuLk2dw5Sao.uIfeJ06HJSsG0aDvr63fpwKGEm4Di5neE1y' where id = 10;
    then give password as 123qwe.
    check out base_user table in database

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac