jbilling-community-3.3.1 smtp

venek.otevrel's Avatar


02 Apr, 2015 04:33 PM

Hi ,

please after set-up notification via smtp and ensuring that it works without jbilling jbilling cannot send email for password reset
with symptom SMTP command timeout on connection from < Jbilling host>.

What can be wrong in setup or is it a already known problem ?

Thank you.


  1. Support Staff 1 Posted by Technical Suppo... on 07 Apr, 2015 12:08 PM

    Technical Support's Avatar

    Hello Venek,

    can you please explain it in more detail.

    Thank you,
    Technical Support Team.

  2. 2 Posted by info.emsys@gmai... on 08 Apr, 2015 06:55 AM

    info.emsys@gmail.com's Avatar

    check your smtp server to see if there is any connection request coming from jbilling.

    If smtp server is not in your scope, it is most likely that you have problem with setup.

    post your SMTP settings.

  3. 3 Posted by venek.otevrel on 08 Apr, 2015 08:21 AM

    venek.otevrel's Avatar

    Dear Support team,

    I did set-up of notification plugin and

    jbilling.properties config file as to

    documentation. Then I tried to reset password

    and everything was successful, but I did not get any e-mail info

    as to the reset of password.

    Then I tried to send e-mail from command line directly to

    smtp server and it was delivered. Then I tried to debug of Jbilling

    smtp processing and I got issue with smtp timeout.

    The question is if is must to have smtp configured  with user and password

    authentication what is default setting in

    Jbilling or not. In my environment I do not use

    smtp authentication ( username + password) and that`s why

    I did not fill that in configuration files of Jbilling.

    Have a nice day.



    ---------- Původní zpráva ----------
    Od: [email blocked] <[email blocked]>
    Komu: [email blocked]
    Datum: 8. 4. 2015 8:55:43
    Předmět: Re: jbilling-community-3.3.1 smtp [Problems #445]


  4. 4 Posted by info.emsys@gmai... on 08 Apr, 2015 08:25 AM

    info.emsys@gmail.com's Avatar

    Can you post the log messages from jbilling.log /server.log

  5. Support Staff 5 Posted by Technical Suppo... on 23 Nov, 2015 01:55 PM

    Technical Support's Avatar

    Hello Venek,

    Sorry for delayed reply. Are you still facing issues ?
    Please let us know.


    jBilling Technical Support Team.

  6. 6 Posted by Vikas@WebDataTe... on 24 Nov, 2015 11:56 AM

    Vikas@WebDataTechnologiesLLP's Avatar

    Which SMTP server having you installed, is it local installation or are you using third party like Gmail?

    Let me know, that will help to answer your query.

    Vikas@ WebDataTechnologies

  7. 7 Posted by acoolov on 29 Aug, 2018 02:31 AM

    acoolov's Avatar

    Do you guys know how to set up a gmail smtp server?

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